South Jordan, Utah and Boston, MA –- CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, has announced the launch of their new real-time data analytics hardware: CT Cloud Analyze.
Users of any unified communications system need to be able to monitor their network to maximize the potential efficiency and ROI. The simplest way to achieve this goal is with CallTower's CT Cloud Analyze hardware: a remote sensor placed in a customer's network.
While other monitoring devices only test the router or internet connection, CT Cloud Analyze sits where a phone or Softphone enabled computer would sit. Through a WIFI or direct connection, simulated voice traffic is sent every 30-seconds and mirrored to CallTower – providing real-time and historical QOS data. This data is available through a dashboard and alerts can be configured for any detected problem.
"The customer's network is a vital component of our services, and historically, we've had very little visibility into what goes on there," VP of Technology Jeff Schroeder explains. "CT Cloud Analyze allows us and our customers to see how that network is treating UCaaS traffic in real-time. Our Customers can be alerted as issues that could affect service arise, even on their network. This allows for a much more proactive response than troubleshooting user complaints after the fact."
CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® Unified Communications Manager, Native Skype for Business, Microsoft® Teams, CT Cloud, CT Cloud Boost, Office 365 and CT Cloud Meeting, powered by Zoom Video Communications for business customers.
CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.
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